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Engaged Employees typically:
Generate more new ideas
Find ways to reduce cost
Resign less
Go the extra mile
Communicate better
Put the interests of the company first
Collaborate more
Adopt change faster
Serve customers better
Deliver more engaged customers...
Engaged Customers typically:
Spend more
Are more profitable
Are more loyal
Are less price sensitive
Refer new customers
Help develop your proposition
Collaborate on new product development
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